Shipping Policy

Last Updated: August 15, 2026

At Pawtovia Ltd, trading as Pawtovia, we are committed to providing a clear, simple, and reliable shipping experience. This Shipping Policy explains how orders are processed and delivered.

Shipping Destinations

Pawtovia currently ships orders to addresses within the United States.

At this time, we do not offer international shipping outside the United States.

Shipping Method

Orders are shipped using Standard Tracked Shipping whenever tracking is available.

Because some Pawtovia products are fulfilled directly by approved third-party suppliers and fulfillment partners, the shipping carrier may vary depending on the product, warehouse location, and delivery destination.

A local postal or courier service may be used for final delivery.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Orders are generally not processed on weekends or U.S. public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Orders containing multiple products may be shipped separately and may arrive in more than one package.

Estimated Delivery Times

After an order has been shipped, estimated delivery is generally:

7–20 business days within the United States.

Delivery times are estimates and are not guaranteed.

Delivery may take longer due to circumstances outside our reasonable control, including:

• Carrier delays

• Weather conditions

• High seasonal order volumes

• Public holidays

• Customs or transportation disruptions

• Supplier or fulfillment delays

• Incorrect or incomplete delivery information

If we become aware that an order cannot be shipped within the expected timeframe, we will contact you with updated information and, where applicable, provide the option to continue waiting or cancel the affected order for a refund.

Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Pawtovia may occasionally offer free shipping promotions or free shipping on selected products or orders. Any applicable offer will be displayed on the website or during checkout.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow up to 3–5 business days after shipment for tracking information to begin updating, as some carriers require additional time to scan the package into their system.

If your order contains products fulfilled from different locations, you may receive more than one tracking number.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: pawtovia@gmail.com

Please include your order number and the name used when placing the order.

We will review the available tracking and fulfillment information and assist you with the next steps.

Lost or Missing Orders

If tracking indicates that your package may have been lost in transit, please contact us at pawtovia@gmail.com.

We will investigate the shipment with the supplier, fulfillment partner, or carrier.

Depending on the circumstances and the outcome of the investigation, Pawtovia may provide a replacement, refund, or another appropriate resolution.

If tracking shows that an order was delivered but you cannot locate it, please first:

• Check around the delivery location

• Check with household members

• Check with neighbors where appropriate

• Contact the carrier shown in your tracking information

If the package still cannot be located, contact us and we will assist you.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your address after placing an order, contact us immediately at:

pawtovia@gmail.com

We will make reasonable efforts to update the address before fulfillment begins.

However, we cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipping.

Pawtovia is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

If an order is returned because of an incorrect address, additional shipping charges may apply before the order can be resent.

Damaged Packages or Products

If your order arrives damaged, please contact us within 7 days of delivery at:

pawtovia@gmail.com

Please include:

• Your order number

• A description of the problem

• Clear photographs of the damaged item

• Photographs of the packaging

• Photographs of the shipping label when available

• Video evidence if reasonably necessary to demonstrate the issue

Please retain the product and packaging until we have reviewed your request.

After reviewing the information, we may provide a replacement, refund, or another appropriate resolution.

Multiple Shipments

Because Pawtovia works with multiple fulfillment partners, products purchased in the same order may be shipped separately.

Receiving one package before another does not necessarily mean that an item is missing.

Where available, separate tracking information will be provided for each shipment.

Shipping Restrictions

Pawtovia currently ships only within the United States.

Some products may have additional delivery restrictions depending on product type, supplier availability, or destination.

We reserve the right to cancel and refund an order if we are unable to deliver the product to the address provided.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Business Name: Pawtovia Ltd
Trading Name: Pawtovia
Email: pawtovia@gmail.com
Website: https://www.pawtovia.com